Refund Policy

Last updated: August 12, 2026

This policy explains how refunds work for Sumiza subscriptions.

1. Free plan

The Free plan does not require payment, so no refund applies.

2. Subscriptions

Pro and Business are monthly subscriptions billed in advance. You can cancel anytime from your account page — cancellation stops future billing but does not refund the current billing period, and you keep access until the period ends.

3. Exceptions

We'll consider a refund if:

• You were charged due to a billing error on our side.
• The Service was unavailable or unusable for a significant part of your billing period due to an issue on our end.

To request a refund under these circumstances, contact support@sumiza.app within 14 days of the charge, with your account email and a description of the issue.

4. Payment processor

Payments are processed by Paddle, who acts as merchant of record. Depending on your location, you may also be covered by Paddle's own buyer protections — see Paddle's buyer terms for details.

5. How refunds are issued

Approved refunds are returned to your original payment method via Paddle and may take a few business days to appear, depending on your bank or card provider.